Cookie policy

Cookies are little text files that are stored on your computer when you visit a website. YourSurprise uses cookies (and comparable techniques) to recognise visitors when they next visit. Based on this, we can for example store the contents of your shopping basket. Cookies also allow us to collect information on the use of our website and tailor this to our visitor’s wishes, as well as make personal recommendations and show personal ads.

Accepting cookies

When you visit our webshop, you are shown a pop-up window in which your permission is requested to use cookies as described in this statement. If you close this pop-up or continue on our website, we assume that you agree to this.

Your cookie settings

List of cookies

The list below details the cookies used by YourSurprise. We have outlined the purpose of each type of cookie.

• Functional:
  YourSurprise uses these cookies to enable functionalities that provide a basic personalised experience whilst browsing, personalising items and shopping on our website. Examples include being able to login, selecting items to purchase and saving customisations. The information collected through these cookies is only used for this purpose and is never shared or sold on to third parties.
• Analytical/Perfomance:
  We use this information to identify how and where we can improve the user experience.
• Targeting:
  We want to help you find the perfect gift, which is why we use targeting cookies. These cookies help us to show you tailored recommendations and ads on our website and third party websites.

Third party cookies

We have agreements about the use and application of cookies with third parties who place these. Despite this, we do not have full control of what providers of these applications do with the cookies when they analyse them. For more information on these applications and how they handle cookies, please see the privacy statements by these parties in the above table (please note that these may be updated regularly).

Social media buttons

We use social media buttons on our website. This allows you to be redirected to the selected social media page by clicking on them. This offers visitors to our website to follow YourSurprise and to share content within their own network. Social media buttons work with pieces of code that come from the social media networks. We cannot influence this in any way and it does not require permission. We advise you to read the privacy statements offered by these website before using them:

• Facebook (privacy policy).
• Instagram (privacy policy).
• Pinterest (privacy policy)

Changes to this cookie policy

If our webshop changes, this means we have to update our cookie policy. Always check the date below and if there are new versions available. We will do our best to notify you of any changes.

Viewing, editing and deleting your information

If you have any questions or wish to know which information we have on you, you can always contact us. You are in charge of your own information, which means you have the following rights:

• You have the right to view the personal information we process;
• You have the right to correct or add to the personal information we process, should this be incorrect or incomplete;
• You can always withdraw your permission (by turning off the use of personal cookies here, for example);
• You can object to the processing of your personal information, profiling and direct marketing;
• You can request that we remove your personal information;
• If technically possible, you have the right to have the personal information that we process transferred to yourself or a third party;
• In some cases you can request to have the processing of your personal information (temporarily) limited, which means we process less of your information.

If you contact us, we can ask you to identify yourself by sending a valid ID, to make sure that you are the person to whom the personal information belongs.

We will do our best to meet your request within 30 days. This period may be extended if your request is complex. If we extend this period, we will of course notify you immediately.

Filing a complaint

If you feel that we are not assisting you correctly, we would love to be the first to know. Please contact our customer service, so that we can assist you. If we can’t resolve the issue together, you always have the right to contact the data protection authority.

Contact details

This cookie policy was last modified on: 23 January 2020